Tell us what went wrong
Send your order number and a short video or photo of the problem by email or WhatsApp.
If something stops working, here is what happens
Everything we sell is covered for two years from the day it arrives.
Send your order number and a short video or photo of the problem by email or WhatsApp.
Once we have seen the fault, a new one leaves the same day. You do not wait for the old one to arrive.
Use the prepaid label in the box within fourteen days. We test it and recycle what cannot be fixed.
Warranty questions
Short answers. Ask us if yours is not here.
Damage from drops, water or a cut cable. We will still look at it and quote you a fair price for a replacement.
Within seven days, if it is unused and in its box. Opened earbuds can only be swapped if they are faulty, for hygiene reasons.
We do, when an item is faulty. For a change of mind, the return courier is R85.
No. Your order number is enough, and we can find it from your email address.
Yes. If you give an item away, the new owner is covered for the rest of the two years.
Three to five working days after the item reaches us, back to the card you paid with.